Privacy Policy

• Account & business information — your name, business name and details, email, phone number, and business address.
• Payment information — billing is handled by our third-party payment processor (Stripe). We do not store full card numbers on our systems.
• Communications — calls and messages to and from your a1mobile number, including content, recordings and transcripts, plus call and message logs (time, duration, numbers).
• Connected services — if you connect third-party tools (for example reservations, calendar, or point-of-sale), we receive the data needed to perform those actions on your behalf.
• Technical data — device, carrier, and delivery metadata used to route and deliver calls and messages.

We use information to:

• operate the service and your AI assistant (answer, route, and respond to calls and messages);
• process billing and subscriptions;
• provide support, secure the service, and prevent abuse;
• maintain and improve the service.

We do not sell your information, and we do not use your or your customers’ content to train third-party AI models.

Your a1mobile number is handled by an AI assistant. Calls and messages may be recorded, transcribed, and processed by automated systems to answer, route, capture the request, and reply. Where local law requires that callers be notified a call is recorded, the Business is responsible for providing that notice.

When you call or text a Business’s a1mobile number, you opt in to receive related SMS — confirmations, reminders, status updates, and direct replies tied to your request. Message frequency varies by conversation. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

When you create an a1mobile account, you also opt in to receive account and verification (2FA) text messages from a1mobile at the number you provide — one-time login/verification codes, account and service notifications, and customer-care replies. You can manage this anytime in your a1mobile account settings under notification channels: enabling SMS notifications opts you in to 2FA and account notifications, and disabling it opts you out. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We will not share your opt-in to an SMS/text messaging campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data — including your SMS opt-in or consent status — only with third parties that help us provide our messaging services (for example, platform providers, telecommunications carriers, and other vendors who assist in the delivery of text messages), and only as needed to perform that function. All of the above categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties for any purpose.

Mobile carriers are not liable for delayed or undelivered messages.

We share information only with: service providers that help us run the service (for example our payment processor for billing, cloud hosting, and AI/telecom vendors) — each maintains its own security program (typically SOC 2) and is bound to protect your data; the business you contacted; and authorities where required by law. We do not sell your information.

Information about your own customers that you handle through a1mobile (for example reservation details) belongs to you. We process it on your behalf to provide the service and do not use it for our own purposes.

Information is stored in the United States with reputable providers that maintain industry-standard security programs. We keep information as long as needed to provide the service and meet legal and operational needs, then delete or anonymize it. We use administrative, technical, and physical safeguards to protect information; no method of transmission or storage is fully secure.

You can opt out of SMS at any time by replying STOP. You may request access to, correction of, or deletion of your account information by contacting us using the details below.

The service is intended for businesses and is not directed to children. We do not knowingly collect information from children.

Our website uses cookies and similar technologies. You can manage non-essential cookies through the cookie banner shown on your first visit and through your browser settings.

We may update this policy from time to time; material changes will be reflected by the effective date above. Questions? Email support@a1mobile.ai.